Trust & Safety

Your peace of mind is our priority

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Vendor Verification

Every vendor on NantucketPros goes through a rigorous screening process before they can accept jobs.

We verify all required professional licenses are current and valid for the services offered.

All vendors must carry general liability insurance and workers' compensation where applicable.

We conduct background screenings to ensure vendors meet our community standards.

We confirm business registration and tax identification to ensure legitimacy.

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Your financial information is protected with bank-level security.

When you book a service, your payment is held securely in escrow. Vendors are paid only after you confirm the work is complete to your satisfaction.

All payments are processed through Stripe, a PCI-compliant payment processor trusted by millions of businesses worldwide.

If issues arise, our team mediates disputes to ensure fair outcomes for both homeowners and vendors.

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Only customers who have completed bookings can leave reviews.

All reviews are from verified customers who actually hired the vendor through our platform.

We monitor for suspicious activity and remove any reviews that violate our authenticity standards.

Vendors can also rate homeowners, promoting respectful interactions on both sides.

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We take your privacy seriously and protect your personal information.

Your personal information is encrypted and stored securely. We never sell your data to third parties.

Your contact information is only shared with vendors when you initiate a booking or quote request.

We follow international best practices for data privacy and give you control over your information.

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Our support team is here to help. Contact us anytime if you have questions about trust and safety on our platform.