Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, phone number, and mailing address
• Payment information (processed securely through Stripe)
• Profile information including photos and service descriptions
• Messages and communications sent through our platform
• Reviews and ratings
• Usage data and analytics

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments and questions
• Verify vendor credentials and conduct background checks
• Prevent fraud and ensure platform safety
• Analyze usage patterns and improve user experience

3. Information Sharing

We share your information in the following circumstances:

• With other users: When you book a service or send a quote request, relevant contact information is shared with the vendor.
• Service providers: We share information with third-party service providers who help us operate our platform (payment processing, email services, analytics).
• Legal requirements: We may disclose information if required by law or to protect our rights and safety.
• Business transfers: Information may be transferred if we are involved in a merger, acquisition, or sale of assets.

We never sell your personal information to third parties.

4. Data Security

We use industry-standard security measures to protect your information, including encryption, secure servers, and access controls. Payment information is processed through Stripe and never stored on our servers.

5. Your Rights and Choices

You have the right to:

• Access and update your personal information through your account settings
• Request deletion of your account and associated data
• Opt out of marketing communications
• Request a copy of your data
• Object to certain data processing activities

6. Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your browsing activities. This helps us improve our platform and provide personalized experiences. You can control cookies through your browser settings.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Even after account deletion, we may retain certain information for legal compliance, dispute resolution, and platform safety.

8. Children's Privacy

Our platform is not intended for users under 18 years of age. We do not knowingly collect information from children.

9. International Users

Our services are operated in the United States. If you are located outside the US, your information will be transferred to and processed in the United States.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@nantucketpros.com
Address: Nantucket, MA